Privacy Policy

Effective Date: March 1, 2026

1. Introduction

Vertex Cleaning Solutions LLC ("we," "us," "our") operates the website vertexcleaningsolutions.net and provides professional commercial cleaning services throughout New York City. This Privacy Policy explains how we collect, use, store, and protect information you provide when visiting our website or submitting requests for services.

By using our website, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the practices described here, please discontinue use of our website.

2. Information We Collect

Information You Voluntarily Submit

When you complete our contact form or quote request form, we collect personal information you choose to provide, which may include:

  • Full name
  • Company or organization name
  • Email address
  • Phone number
  • Facility type, size, and location details
  • Description of cleaning needs or special requirements
  • Preferred service schedule or start date

Information Collected Automatically

When you visit our website, certain non-personal information may be collected automatically through standard web server logs and analytics tools, including:

  • Browser type and version
  • Operating system
  • Pages visited and time spent on each page
  • Referring URLs (the page you visited before arriving at our site)
  • IP address (used in aggregate form only)
  • Date and time of each visit

This information is used solely to understand how visitors interact with our website and to improve the user experience. It is not used to identify individual visitors.

3. How We Use Your Information

We use the information you provide for the following purposes:

  • To respond promptly to quote requests and service inquiries
  • To schedule facility walkthroughs and consultations
  • To communicate with you about your specific cleaning service needs
  • To provide, manage, and improve our cleaning services
  • To send service-related communications such as appointment confirmations or follow-ups (we do not send unsolicited marketing emails)
  • To maintain records as required for business operations
  • To comply with applicable legal obligations

We will never use your contact information to send spam or sell you unrelated products or services.

4. Information Sharing

We do not sell, rent, trade, or otherwise share your personal information with third parties for marketing or commercial purposes. We may share your information only in the following limited circumstances:

  • Formspree: Our website uses Formspree as our form processing provider. When you submit a contact or quote request form, your submission is transmitted through Formspree's infrastructure to our email. Formspree's privacy policy is available at formspree.io.
  • Service Providers: We may share information with trusted third-party service providers who assist in operating our website or conducting our business, solely to the extent necessary for them to perform those services. These providers are contractually obligated to keep your information confidential.
  • Legal Requirements: We may disclose information to law enforcement agencies, government authorities, or other parties when required to do so by law, court order, or other legal process.

5. Third-Party Services

Our website integrates the following third-party services, each of which may collect standard usage information in accordance with their own privacy policies:

  • Tawk.to: We use Tawk.to to provide live chat support on our website. Tawk.to may collect information you enter during chat sessions as well as standard usage data. Please review the Tawk.to Privacy Policy for details.
  • Google Fonts: Our website loads fonts from Google Fonts, which may log a request to Google's servers when you visit our site. Please review the Google Privacy Policy for details.
  • Formspree: As noted above, Formspree processes form submissions on our behalf.

We encourage you to review the privacy policies of these third-party services if you have concerns about how they handle your data.

6. Cookies & Analytics

Our website may use standard browser cookies and web analytics tools to understand how visitors use our site and to improve performance. Cookies are small text files stored on your device by your browser.

We use cookies for purposes such as remembering your preferences, understanding site usage patterns, and improving our content. We do not use third-party advertising cookies or behavioral tracking cookies for retargeting purposes.

You can disable or delete cookies at any time through your browser settings. Please note that disabling cookies may affect certain features of our website. For instructions on managing cookies in your browser, refer to your browser's help documentation.

7. Data Security

We implement reasonable administrative, technical, and physical security measures to protect the personal information you submit through our website. Form submissions are transmitted via encrypted HTTPS connections.

However, please be aware that no method of transmission over the internet and no method of electronic storage is completely secure. We cannot guarantee absolute security of your information. Please do not submit highly sensitive personal or financial information through our web forms.

In the unlikely event of a data breach that may affect your personal information, we will notify affected individuals as required by applicable law.

8. Your Rights

You have the following rights regarding the personal information we hold about you:

  • Access: You may request a copy of the personal information we hold about you.
  • Correction: You may request that we correct inaccurate or incomplete information.
  • Deletion: You may request that we delete personal information we hold about you, subject to any legal obligations we may have to retain certain records.
  • Opt-Out: You may opt out of any future communications from us at any time by contacting us directly.

To exercise any of these rights, please contact us at ronald@vertexcleaningsolutions.net with a description of your request. We will respond within 30 days.

9. Children's Privacy

Our website is not directed to children under the age of 13, and we do not knowingly collect personal information from children. Our services are commercial in nature and intended for business owners, property managers, and facility administrators.

If you believe a child under 13 has provided us with personal information, please contact us immediately at ronald@vertexcleaningsolutions.net and we will promptly delete such information from our records.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The effective date displayed at the top of this page reflects the date of the most recent revision.

We encourage you to review this Privacy Policy periodically. Your continued use of our website after any changes to this policy constitutes your acceptance of the revised terms. If we make material changes that affect your rights, we will make reasonable efforts to notify you.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us using the information below:

We are committed to addressing your concerns and will respond to all privacy-related inquiries as promptly as possible.